This contract sets out the terms upon which Eurostay Solutions, LDA.will provide a serviced apartment, house or villa or room to you as set out on the booking form (“Accommodation”). This contract is between the person who is the signatory to this Agreement (“You”) and Eurostay Solutions, LDA.
1. Booking Confirmation, Refunds and Cancellations
To reserve Accommodation Eurostay Solutions, LDA. will require 100% of the total amount due.
If booking by telephone, once Eurostay Solutions, LDA.have confirmed acceptance of your payment details; or if booking via our website or email and the requested apartments house is available, once you receive confirmation by email of your booking.
Should payment not reach Eurostay Solutions, LDA.within the required time stated, Eurostay Solutions, LDA.reserve the right to cancel any booking made and any money paid will be forfeit. For bookings made within 14 days of arrival, full payment, by cleared funds, is required at the time of booking.
Failure to pay in accordance with the agreed terms of payment may result in suspension of Accommodation. Eurostay Solutions, LDA. reserve the right to charge interest on overdue accounts.
Bookings are 100% refundable if cancelling up to 48 hours after making the reservation, regardless of the type of rate contracted.
Bookings with non-refundable rate: Once the 48-hour grace period has elapsed, no refund is made after cancellation.
Change of dates for non-refundable rates:
Up to 20 days prior your arrival, a change of dates will be allowed, recognizing the amount paid, with no charges (up to 180 days in advance). As long as the dates are available.
Bookings made with refundable rate:
You will be fully reimbursed (100%) if cancelling up to 60 days before arrival. You will be reimbursed by 50% if cancelling up to 14 days before your arrival. In the event of a cancellation within 14 days prior to your arrival, no refund will be given.
Change of dates for refundable rates:
Up to 20 days prior your arrival, a change of dates recognizing the amount paid will be allowed with no charges (up to 180 days in advance). As long as the dates are available.
2. Payment Methods
Eurostay Solutions, LDA.accept the following payment methods:
- Credit/Debit Card: Visa, MasterCard, & American Express.
- Bank Transfer: Euros. Bank details available on request.
3. Booking Extensions
If you wish to extend your stay we will accommodate the request should we have availability. Payment must be made immediately on invoice. Failure to do so will result in a clean being scheduled for the original day of check out.
4. Accommodation
You are only granted a license to occupy the Accommodation and this agreement gives you no other rights either express or implied to the Accommodation.
5. Occupancy
The number of people permitted to occupy each apartment or house or room is limited according to each property. In some properties extra sleeping accommodation can be arranged. If the number of people booked and permitted to occupy a property is exceeded, Eurostay Solutions, LDA.reserve the right to charge for additional guests at the daily rate of 50% increment on the average nightly price paid per night or additional guests will have to vacate the property. Eurostay Solutions, LDA. reserves the right of admission to each property
6. Duty of Care/Responsibility
It is the responsibility of the Guest to ensure they are respectful to other tenants living within the building/area in which they are staying. Guests must also ensure noise levels are restricted. Reports of excess noise from other tenants to the Agent will mean automatic immediate termination of the stay.
Guests have a responsibility and duty of care to ensure damage is not deliberately inflicted on the property or its contents.
Smoking is prohibited and any evidence of this inside the properties will incur penalties. Such damages will be charged to the Guest via invoice payable within 7 days.
7. Arrivals and Departures
Guests can check in to their apartment or house from 4 pm on the day of arrival. Check out is at 10 am on the day of departure. Please note you will be charged 50€/hour for checking out late. Key collection details will be provided prior to check-in date and will not be released until this contract has been signed and identification of the lead booking submitted.
Eurostay Solutions, LDA is not responsible for items and belongings left on the property after check-out.
8. Inventory / Property Care
All damages, over and above the deposit amount, will be paid for by the guest within 7 days of receiving the invoice from Eurostay Solutions, LDA.. Failure to do so will result in a court claim being filed on the next working day after the deadline. All interest, legal fees and any other charges related to recouping the outstanding debt will be paid for by the guest.
9. Additional Charges
Broadband: Broadband is available free in all property locations. Pass codes will be provided on check in. However, Eurostay Solutions, LDA.will not be responsible for any fault associated with the user’s hardware or software and no support will be available and Eurostay Solutions, LDA.will not provide compensation in any form for its failure to work.
Cleaning: Eurostay Solutions, LDA.expects the property to be left in a reasonable state on departure. If, at Eurostay Solutions, LDA.discretion, additional cleaning is required on departure, the cost of this cleaning will be an additional charge, again invoiced and payable within 7 days.
Smoking: Smoking is prohibited inside all apartments, houses and villas. In July 2007, smoking was made illegal in enclosed public areas; this includes the communal hallways as they are used by all residents and their guests. Anyone found to be smoking or evidence of smoking inside the properties will incur a 300€ charge by way of Liability to cover the additional costs of cleaning, freshening and airing the property over a 24 hour period. Any damages caused will be charged for in addition to this fee, again invoiced and payable within 7 days.
Keys: Eurostay Solutions, LDA.will issue the guest with one set of keys. Additional sets can be supplied subject to availability and the request must be made in advance of arrival. However, if the issued keys are not returned on departure we reserve the right to charge the guest or booker for the replacement of keys or changing the locks. The cost of replacement keys will be 100€ plus VAT and 150€ plus VAT for garage fobs. The cost for replacing the locks will be no less than 100€ plus VAT whichever Eurostay Solutions, LDA.deem the quickest way of gaining access to the apartment or house. In such an event, Eurostay Solutions, LDA. also reserve the right to charge the guest for further nights stay should it be the case that we are unable to gain access to the property and re-let it.
Parking Pass: Eurostay Solutions, LDA.will issue the guest with a parking pass (for those properties requiring permits only) which must be left in the apartment upon departure. Failure to return the pass will result in a replacement charge of 150€.
Call Outs: If the emergency call out number is used to call out Eurostay Solutions, LDA.staff between the hours of 24h00 and 8h00 for any purpose other than an emergency, Eurostay Solutions, LDA.reserve the right to charge the booker or guest a call out fee of 100€ plus VAT.
10. Liability
Eurostay Solutions, LDA.cannot be held responsible in any way for loss of or damage to, contents, furniture, fittings or any personal belongings at the properties locations. Nor can Eurostay Solutions, LDA.be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance.
Some properties advertised on the Eurostay Solutions, LDA.website are owned by third parties. Whilst Eurostay Solutions, LDA.endeavors to ensure the highest standards for third party properties, it does not warrant that in booking these properties on your behalf, that the property is in accordance with local national laws including health and safety and insurance. You also understand that although a third party may comply with local national laws, the rights and remedies under such laws may be different to that of Portugal.
Nothing in this contract seeks to exclude liability for death and personal injury or any other liability not excludable under the laws of Portugal.
11. Access to Properties
In addition to the housekeeping service, Eurostay Solutions, LDA.on occasion may need to access the property in which you are staying. Eurostay Solutions, LDA. reserve the right to gain access to all properties at all times. We will, wherever possible, endeavor to give guests as much notice as possible prior to entering the apartment, house or villa.
Accommodations must remain closed by the tenants, doors and windows locked when not in the property
12. Pets
Eurostay Solutions, LDA.regret that pets are not allowed in the apartments or houses.
13. Pool and Jacuzzis
Use of the pools and/or jacuzzi will be at your own risk and responsibility. They must be used between 6 am and 11 pm. Children will be under the supervision and responsibility of their legal representatives. It is prohibited to handle glasses, cups, glass bottles, or any material that may cause physical injury in or around the pools.
Avoid dangerous and risky situations in the common areas of the properties.
The use of incendiary materials is PROHIBITED on the premises.
14. Services
Eurostay Solutions, LDA.cannot be held responsible for any failure or interruption of services to the property, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or development.
15. Communication
Eurostay Solutions, LDA.operates between the hours of 9h00 and 21h00, 7 days a week. If you are checking in after these times please call ahead during office hours to ensure you have everything you need.
16. Charges
Depending on the source of your booking you may or may not be asked to pay a damage waiver. In either case the lead guest takes full responsibility for any damage or additional charges and accepts that they will be the named person on the invoice and the liability to pay rests solely with them. The lead guest also agrees to settle the invoice within 7 days and accepts that failure to do so will result in interest charged at 8% per day for every day that passes that the invoice is unsettled, plus any fees incurred to recover the debt. The initial damage will be deducted from the credit card held on file and you give full authorisation for this to happen whilst accepting that anything not recovered by the will be paid in full by you, the lead guest, within 7 days of the invoice being issued.
Charges incurred due to damage of the property will be as follows and the lead guest accepts full responsibility to these charges in the event of any damage found by Eurostay Solutions, LDA.:
- Cost of the damage to be repaired in full.
- 20% administration charge to organize the repairs.
- Up to 5 nights of the rental amount in the event that we are unable to rent the property out to a future guest due to the damage caused.
- Relocation costs of any guests due after your stay that can not stay due to the damage of the property.
17. Deposit Waiver
Eurostay Solutions, LDA.charge a deposit waiver fee on all stays to cover you and your party up to 500€ worth of accidental damage. Accidental damage is deemed as, but not limited to, stains on a couch, broken glass, door handle coming loose etc. The damage waiver does not cover you and your party from malicious damage or theft and any incidents of such will be charged in full to the lead guest as per clause 16 of this agreement.
When you book with us, Eurostay Solutions, LDA.are committed to our owners that their homes are protected during bookings. For this reason, we require all of our guests to pay a deposit or, to purchase an Accidental Damage Waiver, ranging from 50€ for full properties and it will cover you for up to 500€ of accidental damage during your stay, or currency equivalent for non EU destinations.
You do still have the option to pay a deposit instead of 500€ for full properties, which will be reimbursed minus a 5€ administration fee after the property has been vacated and checked to ensure none of the terms of this agreement have been broken.
18. Entire Agreement
This Agreement shall be governed by the laws of Portugal and the Parties submit to the exclusive jurisdiction of the Portuguese Courts and the Apartment or House Form is the complete and exclusive statement of the Agreement between the parties relating to the subject matter of the Agreement which supersedes all previous communications, agreements or other arrangements written or oral.
Guests found checking in early without authorisation may be subject to additional charges! Please make sure you are checked out by 11:00 am at the latest for cleaning.
Check in is strictly at 4:00 pm for ALL guests unless prior approval has been agreed with us. In case the guest leaves the accommodation before the scheduled time, there will be no refund and the accommodation will remain unchanged until the scheduled check-out date.
19. Changes to the Terms & Conditions
We reserve the right to change these Terms of Service at any time and, where appropriate, upon giving the Customer notice via email to the email address associated with the Customer Account in advance. We advise the Customer to review these Terms of Service on a regular basis in case of any changes. The Customer’s continued use of the Services following any changes shall be deemed to be the Customer’s acceptance of such changes.
20. Links to Third Party Websites, Third Party Services and Accuracy of Information
Eurostay solutions, LDA contains links to third-party websites that are controlled and maintained by others. The customer accesses such third-party websites at its own risk. We make no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third party website, or any transaction completed, and any contract entered into by the Customer, with any such third party. Any contract entered into and any transaction completed via any third-party website is between the Customer and the relevant third party, and not us. We recommend that the Customer refers to the third party’s website terms and conditions and privacy policy prior to using the relevant third party website. We do not endorse or approve any third-party website nor the content of any of the third-party websites made available via the Services.
We are not responsible or liable for the availability or accuracy of such Third Party Sources, or the content available from such Third Party Sources. We cannot be responsible for the accuracy of the information that is input into the Services or data we receive from the Third Party Sources. To the fullest extent permitted by law, and subject to any other provision in these Terms of Service, we do not accept any responsibility or liability arising out of the provision of the Services, and shall not be responsible or liable for any of the following matters: (a) the inputting of information by Customer; (b) the accuracy, quality and integrity of data retrieved from Third Party Sources; and (c) back-ups of Customer’s account information or any other data.